$5.00 FLAT RATE SHIPPING FOR ALL ORDERS UNDER 5LBS • FREE SHIPPING ON ALL ORDERS $500+ • Keeping our community safe & healthy, our response to COVID-19. Read More

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Frequently Asked Questions

In order to help small businesses during the COVID-19 pandemic, we are temporarily waiving the minimum on opening orders!


Our Response to COVID-19

As we navigate the COVID-19 situation, we wanted to share an update with you on how we are responding. The safety and health of our employees, customers, and community are, as usual, of the utmost importance to us.

In an effort to protect our employees, customers, and community- we are following federal guidelines and practicing social distancing while still operating to help support small businesses during this pandemic. We have increased our cleaning routines and have provided resources to help employees modify how they operate in order to create a safer working environment.

We strive to make sure the products you love and that your small business depends on are available when you need them in a safe manner for all those involved.

Our customer service and sales teams are available to assist you by answering questions and providing information on the precautions we are taking as well as suggestions on services we offer that will help your business during this time. Please don’t hesitate to reach out, support@WholesaleBoutique.com

Our thoughts and prayers are with those affected.

Thank you for your continued business,
Wholesale Boutique/Viv&Lou


Please Note: As a result of the COVID-19 pandemic, please factor in any shipping delays the carriers may be experiencing when placing orders during this time, as these delays are out of our control.

New Retailers
What are the requirements to become a retailer?
We require applicants to have a retail store front and/or an e-commerce website. New accounts that are Facebook, Etsy, or Amazon only will be reviewed on a case by case basis. We will require and verify a copy of your state retail sales tax license prior to approving your wholesale account. Each new applicant is screened and may be required to provide additional information including, but not limited to, photos of your store, company history, and/or other lines you carry, prior to approval. You definitely want our amazing products in your store, so hurry and submit your registration here!
What are the pricing guidelines and minimum order requirements?
A Suggested Retail Price (SRP) must be maintained on all in-season merchandise, meaning the advertised price must be no less than double the full wholesale price. (Example: Wholesale Price $8, Suggested Retail Price $16)
• $250.00 Opening Order Minimum
Our Spring/Summer products are released in January and are considered in-season through July 31st.
Our Back to School products are released in June and are considered in-season through August 15th.
Our Fall/Winter products are released in August and are considered in-season through December 15th.
Smaller specialty releases are scheduled throughout the year and will be announced through emails and social media.
Drop Shipping
I am interested in drop shipping from your facility. How can I do that as a new customer?
We offer an E-Gift Card that is available and can help qualify you for your opening order. You can purchase one for $251 to fulfill your minimum opening order, which may very well be the best money you could spend for your business! As you begin to sell product, you can use your gift card balance to pay for your orders. E-Gift Cards expire 1 year from purchase date. Ready to get started? Click here to buy an e-gift card.
Is there a quicker way to upload my personalized drop ship orders at one time?
Wholesale Boutique offers the ability to import drop ship orders in bulk. A minimum of 50 orders per import applies. To learn about this feature please contact support@wholesaleboutique.com
Marketing & Materials
Can I use your images to share? If so, where do I find them?
We have made your life as a business owner SO much easier! All of our high-resolution images are available for you to download from our Marketing Resources section of our website once you are an approved retailer. In the download file we have lifestyle images, product images, and a product detail spreadsheet with all the dimensions that make for an easy upload to any website platform. We do all the hard work so that you can be busy selling our fabulous products! We are not sure what is better, the amazing pictures you get to use or the fact that they are FREE! Click here to get started!
How do I get a marketing kit to use in my storefront?
Wholesale Boutique offers a Viv&Lou marketing kit with signage and promotional items to take your displays to a new level. Please contact support@wholesaleboutique.com to request yours today! Please send us pictures of your displays for a chance to be featured on our social media pages.
Do you promote your customers’ retail stores on your website?
We are so excited that our brand is in your store and we want to help you grow our brand in your retail storefront! We have a Find a Retailer function on www.VivandLou.com for retail customers to locate our products in a storefront near them. We encourage you to keep your information updated with us so that customers are always able to locate your store from our website! Visit Find a Retailer today to make sure that the information is correct for your storefront! Please keep in mind that we do not allow our retailers to accept returns for items purchased on www.VivandLou.com and Viv&Lou will not accept returns from retail customers for items purchased in a storefront.
Orders & WB Services
What do I do if I have a problem with my order?
Oh no, we are so sorry you are not satisfied with your order! Visit our website and simply sign in to your account online. Click on: My Orders > View Order. Then, click Returns in the top right corner. Follow the prompts to report the issue. We strive to respond to all return requests within 2 business days.
When will I receive my order?
While we cannot guarantee instant gratification by drone delivery, we will strive to get your order to you as fast as possible through our shipping providers! Your order arrival date can be calculated by taking the date you place your order and adding our order processing time and your transit time from our Myrtle Beach, SC facility. Blank orders placed online before 1 pm EST, Monday - Friday, will ship the SAME DAY (M-F).
When placing orders with personalization, an estimated ship date is shown at the top of the shopping cart screen.

Please Note: As a result of the COVID-19 pandemic, please factor in any shipping delays the carriers may be experiencing when placing orders during this time, as these delays are out of our control.

This date is based on the following shipping schedule: estimated ship date Order processing times may be affected by peak seasons and periods of higher order volume. During these periods, please allow additional days for processing time. The website gives you an estimated ship date each time you place an order. You must add your shipping time to calculate your package arrival date.
Do you offer embroidery tips for monogramming on your items?
Yes, please visit our YouTube channel, Viv&Lou Monogram Tutorials, for embroidery tips. We have all the embroidery supplies featured on our YouTube channel available to purchase through our website for one stop shop ordering! These are the products that we use in our facility every day and highly recommend to you! Check out our How to Videos by clicking here!
How can I be sure that the monogramming is exactly what I want before ordering?
We offer an amazing and easy to use font preview on current items for you to view an exact representation of the embroidery before adding the item to your cart. Due to Wholesale Boutique’s automated lettering system we are unable to accept returns on personalized items. Please utilize this feature to review your order carefully prior to submitting.
How can I keep an eye on your inventory levels?
You can find the inventory level underneath every product picture on our website. When your account is activated, you will begin receiving daily low stock inventory reports at 8:00 a.m. These reports list any items that have fallen below a stock level of 50 pieces. We also have an inventory feed that you can access at any time by clicking here!
Can you personalize your products with my logo?
Yes, we love to do custom logos on our products! Please contact support@wholesaleboutique.com with the items, quantities, and a high-resolution jpeg image of the logo so that we can get a quote for your custom order. If you already have your logo in a digitized format that makes it even easier, however a minimum of 24pcs is required. All logos that require conversion into an embroidery friendly format will be charged a setup fee of $35.
I am interested in ordering a product that is not in your current catalog, is this possible?
Yes, we would love to work with you on any product using previous patterns or styles that you may be interested in carrying. We require a 200 piece minimum and 3-6 months for any special order. Contact us at support@wholesaleboutique.com for more information on how to get a special order started.
General Questions
What is your Etsy Policy?
Etsy sellers must be approved by an account manager prior to listing our merchandise on this sales channel. We must have your Etsy store name and URL on file. While Etsy may be approved as an additional sales channel, Etsy only stores will not be approved.
My “Proceed to Checkout” button is greyed out. Why can't I checkout?
Opening orders must meet our $250 opening order minimum for the checkout button to become active. If an item has sold out while in your shopping cart, you must remove the sold out item and then checkout button will become active.

21,000+ happy customers

10+ years in industry

3 versatile brands

Wholesale Boutique Combines Stylish, Quality Products And Outstanding Service To Create An Exceptional Customer Experience.

Become a Retailer
 

Bulk Embroidery

Personalize products with company logo, names, initials, and so much more

 

Free Drop Shipping

Drop shipping service at no additional charge

 

Order Fullfilment

We take care of all of the details of personalizing, packaging, and shipping products for you

 

Private Label

Work directly with our product development team to design a product that is a perfect fit