• Blank orders placed online before 1 pm (EST, Mon - Fri) ship the SAME DAY
  • Drop Shipping Available
  • We offer personalization!
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10607 Hwy 707, Suite 140
Myrtle Beach SC 29588

support@wholesaleboutique.com

855-652-9429 (Toll Free)
843-215-7000 (Phone)
843-215-7501 (Fax)

I have an Order/Product Issue
or Contact Wholesale Boutique using our contact form below.

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Frequently Asked Questions

1. How does your reward program work?

2. Do you offer bulk order imports?

3. I am just starting out and don't want to carry inventory.  What do I do?

4. When will I receive my order?

5. Does WB offer a drop shipping program?

6. Can I purchase catalogs and/or download images before making my initial order?

7. Can you embroider my logo on your products?

8. There is no invoice or packing list in my box. How can I get one?

9. I am having trouble logging in. Can you help me with my password?

10. How do I make changes to my order I just placed online?

11. What do I do if I have a problem with my order?

12. The item I want is out of stock. How do I back order?

13. My Proceed to Checkout button is greyed out.  Why can't I checkout?

  

1. How does your reward program work?

Reward points are awarded based on your monthly orders, excluding shipping fees, discounts, gift card and reward point redemptions, and store credits.  Totals will be calculated on the last day of the month and awarded on the first day of the following month.  Reward points will expire at 11:59 p.m. EST on the last day of each month and do not carry over to the following month. For more informaiton on the reward point program click here.   

2. Do you offer bulk order imports?

Yes! Our bulk order import program is designed to meet the needs of approved high volume drop ship customers.  This program allows you to submit multiple drop ship orders in a single file rather than entering each order separately through the website.  This process is fast and efficient!  If you would like more information about the bulk order importing, contact your account manager.

3. I am just starting out and don't want to carry inventory.  What do I do?

Gift Cards are a great way to get started.  Available in increments of $251, purchasing just one will fullfill your minimum opening order.  As you begin to sell product, you can use your gift card balance to pay for your orders.   When you purchase a gift card, the gift card itself will earn reward points.  Any future orders purchased using that gift card will not earn reward points.  Ready to get started?  Click here to buy a gift card.

4. When will I receive my order?

Your order arrival date can be calculated by taking the date you place your order and adding our order processing time and your UPS transit time.

Order processing times:

Blank orders placed online before 1pm est, Monday - Friday, will ship the SAME DAY (M-F).

When placing orders with personalization, an estimated ship date is shown at the top of the shopping cart screen. This date is based on the following shipping schedule:

estimated ship date

Order processing times may be affected by peak seasons and periods of higher order volume. During these periods, please allow additional days for processing time. The website gives you an estimated ship date each time you place an order. You must add your shipping time to calculate your package arrival date.  Click Here to view the UPS Transit Map.

5. Does WB offer a drop shipping program?

WB offers drop shipping at no additional charge (regular shipping charges apply). Simply place the items you want to drop ship to a customer in your cart on the website. When you checkout, change your shipping information to the recipient’s address. Then, select your desired shipping method. Your billing address becomes the return address. No packing list or invoice is included in the box.

6. Can I purchase catalogs and/or download images before making my initial order?

Catalogs make great sales tools and we encourage you to make them a part of your minimum opening order, however they may not be ordered before. The minimum opening order is for the purpose of getting samples.   Once you have an approved account, you will be able to download all the images you will need to get started!  Product images and the lifestyle images shown in our catalog are available to download from the Free Images section of the Boost Your Sales page.   If you need help placing an opening order, contact us toll free at 855-652-9429 or email support@wholesaleboutique.com

7. Can you embroider my logo on your products?

Yes, we can embroider your logo on our products. We do require that you order a minimum of 12 pieces per SKU. We can digitize your logo for $35 or you may provide a digitized version in a sewable, high resolution embroidery format, such as DST. The price varies based on size, please contact your sales representative for new orders and reorders.

8. There is no invoice or packing list in my box. How can I get one?

As soon as you order, a copy is emailed to you and another copy is uploaded to your order history online. Then, a shipping confirmation with an attached packing list is emailed to you upon shipment. If you are NOT getting these emails please contact us at  support@wholesaleboutique.com.

9. I am having trouble logging in. Can you help me with my password?

Click Log In at the top of the website. Enter your email address and then click “Forgot Password.” Your password will be immediately sent to the email address submitted during registration.  Remember to check your Spam folder.

10. How do I make changes to my order I just placed online?

Unfortunately, we cannot make any changes to a confirmed order. This includes shipping methods, personalization and quantities. The website checkout process offers multiple opportunities to confirm your order. Changes are impossible if we want to maintain our fast and efficient processing times.

11. What do I do if I have a problem with my order?

Simply sign in to your account online. Click on:  My Orders > View Order. Then, click Returns in the top right corner. Follow the prompts to report the issue. Our goal is to respond to all return requests within 3 business days.  Click here to view our return policy.

12. The item I want is out of stock. How do I back order?

We have a live inventory report available on our website 24/7.  Items not in stock are not able to be ordered, and are not able to be backordered. The website shows a restock date on current items.

13. My Proceed to Checkout button is greyed out.  Why can't I checkout?

Opening orders must meet our $250 opening order minimum for the checkout button to become active.  If your account has become inactive you must speak to a territory manager to reinstate your account.  If your territory is still available, they will reinstate your account and the checkout button will become active again.  Accounts dormant for 90 days or more will be required to meet a $250 minimum to reactivate their account.   

Still have a question?

Click here to view our policies

WB reserves the right to change/update policies without