Frequently Asked Questions
1. When will I receive my order?
Your order arrival date can be calculated by taking the date you place your order and adding our order processing time and your UPS transit time.
*Note: When shipping any USPS method there is no estimated time of arrival.
Order processing times:
- Blank orders placed online before 1pm est, Monday - Friday, will ship the SAME DAY (M-F).
- When placing orders with personalization, an estimated ship date is shown at the top of the shopping cart screen. This date is based on the following shipping schedule:
Order processing times may be affected by peak seasons and periods of higher order volume. During these periods, please allow additional days for processing time. The website gives you an estimated ship date each time you place an order. You must add your shipping time to calculate your package arrival date. Click Here to view the UPS Transit Map.
2. Does WB offer a drop shipping program?
WB offers drop shipping at no additional charge (regular shipping charges apply). Simply place the items you want to drop ship to a customer in your cart on the website. During the first page of checkout (Billing Information), check "Ship to a Different Address", then choose Yes in the drop down for "Blind Drop Ship this Order". Click Continue. On the next page (Shipping Information) choose the address you wish to drop ship to, or add a new address. Continue through the checkout process as normal. Your billing address becomes the return address. No packing list or invoice is included in the box.
3. Can I purchase catalogs and/or the Image CD before making my initial order?
Catalogs make great sales tools and we encourage you to make them a part of your minimum opening order, however they may not be ordered before. The minimum opening order is for the purpose of getting samples. Once you have a registered account, you will be able to download all the images you will need to get started! Product images and the lifestyle images shown in our catalog are available to download from the Free Images section of the Boost Your Sales page. If you need help placing an opening order, contact us toll free at 855-652-9429 or email email@example.com
4. Do you have a sample kits available for purchase?
We currently offer an Acrylic sample kit, Monogram Cuff sample kit, and Monogram Ornaments Sample kit. These samples kits can be found on our website under Sales Tools! Our customer service representatives would be happy to help you put together a customized sample kit perfect for your business.
5. There is no invoice or packing list in my box. How can I get one?
As soon as you order, a copy is emailed to you and another copy is uploaded to your order history online. Then, a shipping confirmation with an attached packing list is emailed to you upon shipment. If you are NOT getting these emails please contact us at firstname.lastname@example.org.
6. I am having trouble logging in. Can you help me with my password?
Click Log In at the top of the website. Enter your email address and then click “Forgot Password.” Your password will be immediately sent to the email address submitted during registration. Remember to check your Spam folder.
7. How do I make changes to my order I just placed online?
Unfortunately, we cannot make any changes to a confirmed order. This includes shipping methods, personalization and quantities. The website checkout process offers multiple opportunities to confirm your order. Changes are impossible if we want to maintain our fast and efficient processing times.
8. What do I do if I have a problem with my order?
Simply sign in to your account online. Click on: My Orders > View Order. Then, click Returns in the top right corner. Follow the prompts to report the issue. Our goal is to respond to all return requests within 3 business days. Click here to view our return policy.
9. The item I want is out of stock. How do I back order?
We have a live inventory report available on our website 24/7. Items not in stock are not able to be ordered, and are not able to be backordered. The website shows a restock date on current items.
10. My Proceed to Checkout button is greyed out. Why can't I checkout?
Opening orders must meet our $250 opening order minimum for the checkout button to become active. If your account has become inactive you must speak to a territory manager to reinstate your account. If your territory is still available, they will reinstate your account and the checkout button will become active again. Accounts dormant for 90 days or more will be required to meet a $150 minimum to reactivate their account.