Menu

Customer Service Representative

Reports To:

Position Summary: The primary responsibility of a Customer Service Representative is to provide support to the end customer, retail partners, and sales and marketing teams.

Essential Functions: 

  • Answering inbound customer calls and making outbound follow-up calls as neccessary
  • Placing and tracking orders for Customers
  • Assisting Internet sales via "Live Chat" for website
  • Answering "Support" and "Contact Us" emails
  • Investigating and resolving invoice and order discrepancies
  • Initiating claims actions for damaged, misdirected, or lost orders and shipments
  • Reviewing, processing, and following up on all return claims and issue refunds as needed
  • Conferring with customers in person (first point of contact) for sales appointments & local pick-ups
  • Providing operational support by assisting Inside and Outside Regional Account Managers as needed
  • Must be able to speak and read the English language

Education & Experience:

  • High School diploma or GED; or 3 to 6 months related experience and/or training; or equivalent combination of education & experience
  • Proficient in Microsoft Office (Word, Excel, and Outlook)

Skills & Abilities: 

  • Excellent people skills
  • Great phone etiquette
  • Ability to formulate grammatically correct emails/chat
  • Ability to type 40 WPM

Physical Demands:
(Percentage of time performing essential tasks)

Constant (90 - 100%)

  • Sitting, reading, writing, hearing, finger dexterity
  • The visual ability to perform detailed work at close distances (computer screens)
  • Verbal communication of detailed information to others either by phone or in person

Frequent (60 - 90%)

  • Hand/eye coordination

Occasional (30 - 60%)

  • Standing, walking, bending, reaching, & climbing stairs
  • Lifting: 0 - 30 lbs.

Work Environment & Conditions

  • Indoor heated/air conditioned office
  • Bright lighting and adequate ventilation

Apply Here

 

Bulk Embroidery

Personalize products with company logo, names, initials, and so much more

 

Free Drop Shipping

Drop shipping service at no additional charge

 

Order Fullfilment

We take care of all of the details of personalizing, packaging, and shipping products for you

 

Private Label

Work directly with our product development team to design a product that is a perfect fit